Find A RMA

Enter Sales Mgt/RMA Management/RMA Management Module  

The following screen will appear:

To find a Return Material Authorization, depress the Open/Find button. The following selection will appear:  

  

Find by RMA Order Number

If you select to find by RMA Order Number, the following RMA Order List screen will appear:

Select between Open and All by clicking the appropriate box. Type the RMA Order number in the red box or highlight your selection and double click.

  

Find by Customer Name

If you select to find by Customer Name, the following list of customers will appear:

Type the Customer Name into the red box or highlight your selection and double click. All of the RMA’s for that customer will appear, as illustrated below:

  

Select between Open and All by clicking the appropriate box. Type the RMA number into the red box or highlight and double click on the selection.

  

Find by Customer Purchase Order Number

If you select to find by Customer P.O., the following screen will appear:

Select between Open and All by clicking the appropriate box. Type the Customer PO number into the red box or highlight your selection and double click.

 		  

Find by Product Number

If you select to find by Product Number, the following screen will appear:

Type the Part Number into the red box or highlight your selection and double click. A list of RMA's pertaining to that part number will appear, as illustrated below:

  

Select between Open and All by clicking the appropriate box. Type the RMA number into the red box or highlight your selection and double click.

  

Find by Original Sales Order Number

If you select to find by Original Sales Order Number, the following screen will appear:

Select between Open and All by clicking the appropriate box. Type the Original Sales Order Number into the red box or highlight your selection and double click.

  

Once your Find selection has been made, the RMA information will populate the screen as illustrated below: