Question:  Why am I unable to Login-in to the kb? 

 

 

When entering my password and click "Go"  the screen will flash a mili-second and then clear my Login name and password from screen, or when I log into the kb I receive the following message "The Page cannot be Displayed". 

 

Resolution:  Check your computer date.  If your computer date has been advanced the kb will not recognize the date and will not allow you to log in.  If that does not work then try:  Tools-Internet Options- Delete Files-& Delete cookies, close all browser windows –then open again.  This will eliminate the memory cache of the retaining the error. 

 

 

Why does the system require a login when depressing the    "Help"  Menu    

 

Resolution:    The KB Articles / Help Menus have been placed behind Password access for added security and control.  We have added a system setup allowing you to record your company access information within ManEx so it will automatically login (located under the System Appearance setup module).  This gives users better control over who has access to the manuals, and will give us greater flexibility in displaying only pertinent information.