1. Fields & Definitions for RMA Mgmt
1.1. RMA Tab

The first screen is Return Material Authorization.  On this screen you can see the amount being returned against the Sales Order and Invoice. If there is to be a re-work, this information will also display.

RMA Tab Field Definitions

RMA Number The unique Return Material Authorization number.
RMA Date The date the Return Material Authorization was created.
Customer The name of the Customer for which the Return Material Authorization was created.
Original SO No The number of the original Sales Order covering the materials being returned.
RMA Status The status of the Return Material Authorization, open, closed, etc.
Buyer The name of the purchaser at the customer.
Customer P/O The customer’s original purchase order number.
Invoice Number The user’s invoice number for the original Sales Order.
Packing List The user’s packing list number for the original Sales Order.
RMA Ack If this box is checked, the user has acknowledged the return.
(Date) The date the Return Material Authorization was acknowledged.
(Initials) The initials of the user who acknowledged the Return Material Authorization.
Ln The line number of the Return Material Authorization or the line number of the order to be re-worked/replaced and returned to the customer.
Part Number The user’s internal number for the part or assembly.
Rev The revision number pertaining to the Part Number.
Class The user’s classification covering the Part Number.
Type The type within the classification covering the Part Number.
Description The user’s description covering the Part Number.
RMA Qty If the number is negative, it’s the amount of the original order which the customer is returning.If the number is positive, it’s the amount of the order which the user will be re-working/replacing for the customer.
Back Order The amount of product still owed to the customer (it’s negative, if on a return line).
Received Quantity The amount of the product received back from the Customer (it’s negative).Please refer to RMA Receiving procedures, below.
UOM The unit of measure pertaining to the product.
Extended The price per unit (in the Pricing tab) multiplied by the units in the RMA Quantity column.The line for material to be returned will be negative.
Line Status

The status of the line item.  Once the item has been returned and received, the status (for the negartive qty) will display as closed.  For the re-work line item,(which would be the positive qty)  it’s one of the following:

Once the re-work item (which would be the positive qty) is shipped, the status will display as closed.
Warranty This box will be defaulted to Yes.  This field is for reference only, it does not affect any other modules. 
FGI Quantity The inventory on hand for the product per the Inventory Control Quantity Info tab.
RMA Amount The net dollar amount of the extended column per the pricing tab.If it’s a return, without any replacements, the amount will be negative.If it’s a return and replacement for the same amount, the display will net to zero.If it’s a return for zero pricing but the user is charging a dollar amount for the re-work, the amount of the rework will display.
RMA Tax If either the return or the replacement line has the tax box checked in the Pricing screen, the amount of the tax will display here.
Discount  Discount Amount
RMA Total This is the total of the RMA Amount and the RMA Tax.

Directive Buttons

Depressing this button will display RMA Changes History.  It will display if a new RMA order is created, if an existing RMA order is edited;  For the header level -Customer PO#, Billing and Shipping status changes, Approved and acknowledge status changed.  Acknowledge document name changes, recognizes if note and foot note were changed (no changes itself are recorded).   For the Detail level - New item, removed item, quantity changes, status for the item changes.  For the schedule level - New/removed schedule line, qty scheduled, date scheduled.  For the price level - New price line, removed price line, price description, price and sales type. 
  This button starts the process to add a product (assembly) to the RMA.
  This button starts the process to add a part to the RMA.
  This button starts the process to add miscellaneous items to the RMA.  This button will NOT be available when creating a Stand-Alone RMA.
  This button will delete the line highlighted.

 

1.2. Schedule Tab

The schedule tab will display the due date and ship date for the re-work line item. 
 

Schedule Tab Field Definitions:

The first line is populated with the data from the part number entered on the previous screen.

Due Date The date the re-work/replacement is due at the Customer’s dock.
Ship Date The date the user must ship the re-work/replacement to the Customer.
Scheduled Quantity The quantity of the re-work/replacement to be shipped.
Shipped Quantity The re-work/replacement quantity already shipped.
1st Due date The date of the first re-work/replacement shipment.
Delivery Quantity The re-work/replacement quantity to be shipped on the 1st Due Date.
(Interval) The shipment interval – Days, Week, etc.
Transit Days The number of days from the user’s dock to the Customer.
RMA Quantity The total amount to be re-worked/replaced.
Balance The remainder amount to be re-worked/replaced.
Line Item Footnote The note pertaining to this particular line. 

1.3. Pricing Tab
 The pricing tab contains information as to the price to be credited, if any, and the price to be charged for the re-work, if any.  Each line will display the Sales Type.
 
There are three options on pricing.
 
1.      The user may enter zero for both the return and the re-work.  For further detail on how this affects the GL accounts see  Article #3397 . 
2.      The user may enter full price for both the return and re-work.  For further detail on how this affects the GL accounts see Article #3396 .
3.      The user may enter zero on the return and a dollar amount for the re-work.

Pricing Tab Field Definitions:

Credit example:

The first line is populated with the data from the part number entered on the previous screen.

Description

The user’s description covering the Part Number.
Quantity The amount of the order which the customer will be returning. This is displayed as a negative
Price

The amount of credit which the user will be providing to the customer.
Extended

Quantity multiplied by Price.This amount should be negative.
Sales Type The type of credit. This choice depicts the accounting of the Credit Memo entry as set up in Sales Setup.
Tax

If this is checked, it means that the item returned was subject to sales tax and a pro-rata portion will be credited.
Lot

If a price is to be credited as a lot charge rather than as a cost per unit credit, then the Lot box at the right of the screen is checked. This will take the unit cost as a lot charge for the item without extending the units by the price. This may be used if a flat fee is charged for a number of parts  .Note: The credit must be equal to or less than the original Sales Order price.
Depressing this button will allow user to enter additional credits for the product above. These charges may carry a different unit price, and may be of any description.  As the information is completed, the total credit for the line item is carried to the bottom of the box.  A Non-inventory line added on this screen will be credited on the first shipment made for this RMA order.
Depressing this button will delete the highlighted line
Totals The total of all of the extensions

Pricing Tab Field Definitions:

Re-work example:

The first line is populated with the data from the part number entered on the previous screen.

Description

The user’s description covering the Part Number.
Quantity

The amount of the order which the user will be re-working/replacing for the customer.
Price

The amount the user is charging the customer, per unit for the re-work/replacement.  Note:This amount must be equal to or less than the original Sales Order price.
Extended

Quantity multiplied by Price.
Sales Type

The type of re-work.This choice depicts the accounting of the entry as set up in Sales Setup.
Tax

If this is checked, it means that the sale is subject to sales tax.
Lot

If a price is to be assessed as a lot charge rather than as a cost per unit charge, then the Lot box at the right of the screen is checked. This will take the unit cost as a lot charge for the item without extending the units by the price. This may be used if a flat fee is charged for a number of parts.  Note:The charge must be equal to or less than the original Sales order price.
Depressing this button will allow user to enter additional charges for the product above. These charges may carry a different unit price, and may be of any description.  As the information is completed, the total cost for the line item is carried to the bottom of the box.  A Non-inventory line added on this screen will be charged on the first shipment made for this RMA order
Depressing this button will delete the highlighted line
Totals

The total of all of the extensions.

1.4. Billing Tab

Billing Tab Field Definitions:

Customer

The name of the Customer.

Bill To

The bill to address of the Customer.

Credit Note

Any note regarding the Customer’s credit.

Credit Status

The status of the Customer’s credit with the user.

Credit Limit

The top $ amount of credit the user allows the customer.

Accounts Receivable

The current balance the customer owes the user.

Open Orders

The sum of all open sales orders for this customer.

Credit Available

The net of Credit Limit, less Accounts Receivable and less Open Orders.

This Order Amount

The amount of the current re-work/replacement order.

Credit Available With Order

The net of “Credit Available” above less “This Order Amount” above.

1.5. Shipping Tab

Shipping Tab Field Definitions

Customer

The name of the Customer.

Ship To Address

The Customer’s delivery address.

FOB The point where title changes from the user to the Customer.
Ship Via

The name of the shipper.

Customer Account Number

The Customer’s account number WITH the shipper.

Delivery Time

The time the delivery is to be picked up at the user’s dockby the shipper.

1.6. Notes Tab

Notes Tab Field Definitions:

RMA Note The notes entered within the RMA Note field are for internal use only and will NOT be displayed on the RMA Report.  

RMA Acknowledgement Footnote:

 The notes entered within the RMA Acknowledgement Footnotes will appear on the RMA Report, which will be sent to the Customer for the Customer to see.