1. FAQ- KB and Help Desk
1.1. How do I submit a request?
  1.  Login (see top right menu option)
  2. Select the "Requests" menu option.
  3. Click "Add a Request"
    • Describe the problem/issue
    • Click "Search in Articles" to see if we already have a solution for your request.  If, so, cancel the request.
  4. Complete the description
  5. Select the type of request you are creating (issue, enhancement, question)
  6. Select the product this request pertains to
  7. Attach any pertaining Print Screens, XLS files, etc. . .
  8. Click "Send"
1.2. How do I print the kb articles to a pdf file?

This is one approach to print files to PDF format without having to use a commercial
program such as Adobe Acrobat and its associated API.

The technique uses Ghostscript and Redirection Port Monitor - two free
programs for creating PDF documents provided free by Russell Lang.  

SETTING UP THE PDF PRINTER:
Here are detailed instructions for installing and configuring the virtual PDF printer - cribbed from:
< http://masterdev.dyndns.dk/know/freepdf.html >

1. Install Ghostscript to C:\
<http://www.ghostscript.com/doc/AFPL/index.htm>

2. Create a text file (c:\gs\pdfconf.txt) and add the following text:

-Ic:\gs\gs8.11\lib;c:\gs\fonts
-sDEVICE=pdfwrite
-dNOPAUSE
-dSAFER

Note that the first line points to version 8.11 of Ghostscript. If you have a different version or installed it to a different location, make the appropriate changes.

3. Download, unpack, and Install RedMon (Redirection PortMonitor)
<http://www.cs.wisc.edu/~ghost/redmon/index.htm>
* When you run setup.exe you will only see a message box.

4. Go to Printers/Faxes menu under the Start button in Windows and add a new printer.
* The driver for the printer must be for a /color postscript/ printer. I chose HP Color Laserjet 4550 PS
* Set the printer port to RPT1: (the redirected port)

5. Configure the port
Redirect Port to: "C:\gs\gs8.11\bin\gswin32c.exe"
(Update this line to reflect your version and location of Ghostscript, if different)

Arguments for this program are:
@c:\gs\pdfconf.txt -sOutputFile="%1" -c .setpdfwrite -f -

Output: "Prompt for filename"
Run: "Normal"

6. Try printing something in color to this printer. If everything works right, you will be prompted for a filename that the PDF file will be saved under (Don't forget to add the .PDF extension).

1.3. How do I Contact ManEx Customer Support?
Q.  How do I contact ManEx Customer Support? 
A.  You can contact Customer Support by e-mail  at support@manex.com or by phone (814)-806-2639
 
1.4. How Manex defines Requests as System Issues or Enhancements

The following two paragraphs describe how we define a System Issue and an Enhancement.

System Issue – when the system performs in a way other than intended.  If the expectation and the coding are designed to produce a specific result or perform in a certain way and it does not, this is a system bug that we resolve as soon as we can.  This does not include uses of the system outside the original intent.  While we are glad ManEx is flexible enough to use in ways other than was designed, if the feature was never designed into ManEx, then it cannot be a system issue when it does not work in a manner the user might expect.

Enhancement – when the system performs consistent with the original design and intent, but changes are still requested.  As processes evolve and users ask for more features, sometimes the old code does not fit today’s needs.  However, it is still an enhancement if we are changing the design to add functionality or features not initially designed into the system.

 

1.5. What is my Login information for the Knowledge Base?
 
Answer
The system is setup to use your Email addresss as the Login Name and then "login" for the password.  We strongly suggest that you change this login information as soon as you login to the Knowledge Base for the first time.  
1.6. Why does the Help module not have any Back Button Feature?
Answer: The Help Link to our Knowledge Base does not have any Back or Forward buttons that you would be familiar with from Internet Explorer.  If you need to use the Back feature, you can simply right click on the screen and select "Back" from the menu that appears.
1.7. Why is my firewall blocking my access to the kb?
When attempting to login into the ManEx Knowledge Base I am receivng the following message:

Error content: Redirect loop
System has detected that the server is redirecting the request for this address in a way that will never complete.
 
Resolution:  We have found that Cleaning the cookies, resolves this issue.