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| Enter Sales Mgt/RMA Management/RMA Management Module |
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The following screen will appear:
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To find a Return Material Authorization, depress the Open/Find button. The following selection will appear:
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Find by RMA Order Number
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If you select to find by RMA Order Number, the following RMA Order List screen will appear:
Select between Open and All by clicking the appropriate box. Type the RMA Order number in the red box or highlight your selection and double click.
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Find by Customer Name
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If you select to find by Customer Name, the following list of customers will appear:
Type the Customer Name into the red box or highlight your selection and double click. All of the RMA’s for that customer will appear, as illustrated below:
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Select between Open and All by clicking the appropriate box. Type the RMA number into the red box or highlight and double click on the selection.
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Find by Customer Purchase Order Number
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If you select to find by Customer P.O., the following screen will appear:
Select between Open and All by clicking the appropriate box. Type the Customer PO number into the red box or highlight your selection and double click.
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Find by Product Number
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If you select to find by Product Number, the following screen will appear:
Type the Part Number into the red box or highlight your selection and double click. A list of RMA's pertaining to that part number will appear, as illustrated below:
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Select between Open and All by clicking the appropriate box. Type the RMA number into the red box or highlight your selection and double click.
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Find by Original Sales Order Number
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If you select to find by Original Sales Order Number, the following screen will appear:
Select between Open and All by clicking the appropriate box. Type the Original Sales Order Number into the red box or highlight your selection and double click.
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Once your Find selection has been made, the RMA information will populate the screen as illustrated below:
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