We have added a new submit a ticket website for all future issues and or questions you may have for support. 

Go to https://manexerp.zendesk.com

Signing Up with Zendesk 

You can sign up and create a Zendesk Account. 

Once signed up you will receive a confirmation email to compete the registration process. If you don't get confirmation right away let manex know and we can confirm it for you.

Once you are signed in you can continue to the next step: Creating a ticket

Creating a Ticket 

Once you have signed in or created an account you can hit Submit a request to create a ticket.

Keep in mind the following information should be provided on the Ticket to the Support team to help expedite the process. 

1. Detailed description of the process leading up to the occurrence of the issue. Is it a repeatable issue?

2.Module the issue occurs in. What version of the applications are you using?

3. Goal\expectations of Support if the request is more training or general question type of request.

4. Provide a Screenshot or video capture if possible

5. IT personnel can be CC’d to upload backup data or applying of data fix scripts.

Benefits of providing this information to Support right away on ticket

1. Expedites the process to get the ticket resolved as Support does not have to communicate back to you and ask for the information via email or phone.  Avoiding any delays.

2. By providing detailed explanation of issue and providing print screens Support is able to quickly assess the root cause and not leave anything yup to a guess on what issue might be.