| How do I Create an RMA to Refund the Customer their Money rather than Fixing and Returning the Product? |
- You need to process as an RMA without a return shipment and move the goods to finished inventory. This will debit inventory and credit COGS. Also, it will debit AR and credit returns.
- Write a manual check to the customer (setup as vendor) and post to a GL clearing account. This will credit cash and debit the clearing account.
- You now need to do a manual packing slip and invoice posted to the clearing account to debit AR and credit the clearing account for the dollar value. The clearing account will net to 0.
- Finally – do an AR offset to removed the AR credit and debit for the customer.
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| Article ID: 5696 |
