The Return Material Authorization (RMA) Module allows the user to create two different types of RMA's a Standard RMA and a Stand-Alone RMA.
A Standard RMA is created when there is material being returned for rework/repair that was originally built and shipped by you.
A Stand-Alone RMA is created when the material being returned for rework/repair was not originally built and shipped by you.
A Return Material Authorization (RMA) notifies receiving to expect a return. The authorization also allows for reworking/replacing the order so that the user doesn’t have to go to another screen to create a Sales Order.
There are three options on pricing.
1. The user may enter zero for both the return and the re-work. For further detail on how this affects the GL accounts see Article #3397 .
2. The user may enter full price for both the return and re-work. For further detail on how this affects the GL accounts see Article #3396 .
3. The user may enter zero on the return and a dollar amount for the re-work.
Once the RMA has been acknowledged, user will then create the RMA Receiver .
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