"I believe the problem is that the customers should be communicating to the sales or customer service department.  Accounting should not allow the customer to decide to take credits.  If a credit is really due, it should be discussed with the proper person who handles sales orders.  They can thus adjust the sales order accordingly and make the proper record regarding why the adjustment was allowed.  They should also make management aware of such issues to prevent further problems.  It may be also that there is a disagreement with the customer on a given discount.  It should fall on the account manager to resolve this problem so that all parties agree and the customer also has their systems in agreement with NE Company's system."

"I have had the problem mentioned in the newsletter for the last seven years... We post the negative payments but then have no way to relieve the credit. We have to create an invoice for the amount and then offset.

"I believe that this type of situation just needs to be tracked. It is going to happen in the type of business that we are in. I believe that using the Customer Follow-up module would be a great tool for this type of situation and to continually update make notes. As long as you track your credits, the reasons for doing them, why you are applying it to a particular Invoice, etc, then you should not have too many problems when the customer's system doesn't quite match-up."