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SYSTEM - Why ManEx cannot make modifications to down-level versions?
Q.   Why ManEx cannot make modifications to down-level versions?

A.   If users are encountering issues in a down level version and is requesting a fix, ManEx may require that you upgrade to the current version before a fix could be provided or depending on the issue the upgrade may address the issue without requiring a fix.   

In some cases we may be able to make modifications to a down-level version if the user happens to encounter any major issues, but there may be a programming fee associated to any fixes due to the fact that the programmers are NOT able to keep the older version setup on their test enviroments,  so it will take them alot longer to create the fix for a down level version.    
Article ID: 2902